How to Report a Complaint about Jerky Pet Treats
If your dog is currently sick or has recently been sick, and you believe it is connected to Jerky Pet Treats1, we urge you to work with your veterinarian in submitting information through the Safety Reporting Portal2.
Please do not call FDA, as it will delay the receipt of your information.
FDA is looking for specific information, especially medical records with blood, urine and/or tissue test results, from recent or currently ongoing cases.
Please contact your veterinarian to obtain this information, or ask your veterinarian to file a report on your pet’s behalf.
Here’s what information will be most helpful:
Information about your pet:
- Species (dog, cat)
- Age, weight, breed, pregnant, spayed/neutered
- Previous health status of pet
- Any pre-existing conditions your pet has
- Whether you give your pet any other foods, treats, dietary supplements or drugs
- How much of the suspected product your pet normally consumes
- How much of the “suspect” product was consumed from the package?
- How much of the product you still have
- Clinical signs exhibited by your pet (such as vomiting, diarrhea, lethargy)
- How soon after consuming the product the clinical signs appeared
- Your veterinarian’s contact information, diagnosis and medical records for your pet
- Results of any diagnostic laboratory testing performed on your pet
- How many pets consuming the product exhibited clinical symptoms
- Whether any pets that consumed the product are not affected
- Whether your pet spends time outdoors unsupervised
- Why you suspect the pet food caused the illness
- Exact name of the product and product description (as stated on the product label)
- Type of container (e.g. box, bag, can, pouch, etc.)
- Product intended to be refrigerated, frozen, or stored at room temperature
- Lot number – This number is often hard to find and difficult to read. It is stamped onto the product packaging and typically includes a combination of letters and numbers, and is always in close proximity to the best by/before or expiration date (if the product has a best by/before or expiration date). The lot number is very important as it helps us determine the manufacturing plant as well as the production date.
- Best by, best before or expiration date
- UPC code (also known as the bar code)
- Net weight
- Purchase date and exact location where purchased.
- Results of any laboratory testing performed on the pet food product
- How the food was stored, prepared, and handled
Published on October 28, 2013
Categorized under: Uncategorized