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About Our Company

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SafetyCall International, PLLC (SCI), the parent company of PPH, specializes in industry adverse event management related to humans and animals. We encourage all applicants to view our company overview videos  Pet Poison Helpline and SafetyCall International, PLLC.

Come see why our employees have voted us as a top workplace!

Benefits of Employment with SCI/PPH

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In:

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Arkansas
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Louisiana
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • New Mexico
  • North Carolina
  • North Dakota
  • Oklahoma
  • South Dakota
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Open Positions

  1. CVT Veterinary Information Specialist
  2. Part Time Veterinary Information Specialist
  3. Veterinary Follow-Up Specialist

Thanks for your interest in employment with PPH/SCI! Our open positions are listed below. Interested candidates can apply by sending a cover letter & resume to careers@safetycall.com. We review all applicants and contact those who most closely match our hiring needs.

We are always accepting resumes for DVMs and CVTs for future employment opportunities! We recommend submitting a resume to careers@safetycall.com even if you don’t see an open position.

Thank you!

-The HR Team


CVT Veterinary Information Specialist

Position Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10pm-2am-times CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Required Experience, Skills, Knowledge and Abilities

  1. Active MN CVT Certification or ability to obtain one
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Part Time Veterinary Information Specialist

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Part Time, weekend shifts.  Positions will work 2-3 weekends (Saturday and Sunday) shifts per month and holidays that fall on scheduled weekends. Shift times will vary and can be 8, 10 or 12 hours shifts depending on candidate’s preference. Shift times will include mid, evening and late evening shifts between the hours of 10am-12pm CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Training

There is an extensive training program for this position. It will consist of 3-4 weeks remote training at 24hrs/week (with some flexibility with scheduling). There is also a requirement of 2 weeks, full time (40 hours/week) that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active MN CVT Certification or ability to obtain one
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Veterinary Follow-Up Specialist

Position Description

  1. Provide exceptional customer service through clear, compassionate, accurate and efficient communication.
  2. Call and/or email customers within (72) hours of their case initiation to obtain information on patient status, any treatments performed at home or by a veterinarian, what they would have done if the service was not available to them and their level of satisfaction with the service.
  3. Transfer callers to a Veterinary Information Specialist or Associate Veterinarian if additional medical information is requested by caller or request that a veterinary team member call the pet owner back to answer any additional medical questions.
  4. Complete thorough documentation of the conversation in our database, update any fields as necessary and complete any other tasks associated with the follow-up.
  5. Participate in all required training and continuing education sessions.
  6. Maintain a positive and cooperative relationship with all coworkers.
  7. Maintain regular and punctual attendance.
  8. Complete all other duties as assigned by a supervisor.

Schedule:  This is a full time (32-40 hours/week) position. Shift times will vary depending on work load, but will regularly be 4-8 hours per day during normal business hours (9am-5pm) Monday-Friday.

Required Experience, Skills, Knowledge and Abilities:

  1. Excellent verbal and written communication that is clear, concise, accurate, professional, empathetic and compassionate on a regular basis, including during stressful or high-pressure situations and calls.
  2. Proficiency with keyboarding and data entry, navigating PCs and iPads, navigating the internet, and using common computer software and hardware.
  3. Customer service focused attitude and behavior.
  4. Ability to apply common sense understanding to carry out instructions furnished in written and oral communication.
  5. Ability to work cohesively as part of a team.
  6. Previous experience in a customer service call center role strongly preferred
  7. Some veterinary medical terminology knowledge and/or veterinary medical experience is helpful.