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Job Opportunities

Thank you for your interest in working at Pet Poison Helpline/SafetyCall International, PLLC! Our job postings are listed below. We are currently looking to add an Associate Veterinarian and a Veterinary Information Specialist to our growing local and remote teams! If interested, please submit your cover letter and resume to careers@safetycall.com.

  1. CVT Veterinary Information Specialist
  2. CVT Industry Representative
  3. Associate Veterinarian
  4. Seasonal Industry Representative

CVT Veterinary Information Specialist

Are you looking to gain experience in an interesting, new field? Pet Poison Helpline (PPH)/SafetyCall International, PLLC (SCI) may have just what you’re looking for! PPH/SCI is looking to add a full-time (40 hours/week) Veterinary Information Specialists in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Michigan, Nebraska, Nevada, North Carolina, North Dakota, South Dakota, Tennessee, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-4 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

About Us

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SCI, the parent company of PPH, specializes in industry adverse event management related to humans and animals. PPH/SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field.  We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side. Information Specialists also handle minor human exposures.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10pm-2am-times CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Required Experience, Skills, Knowledge and Abilities

  1. Active MN CVT Certification or ability to obtain one
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed and a PC computer (no laptops or Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


CVT Industry Representative

Are you looking to gain experience in an interesting, new field? SafetyCall International, PLLC (SCI) may have just what you’re looking for! SCI, parent company of Pet Poison Helpline is looking to add 1 daytime and 1 evening full-time (40 hours/week) Industry Representative in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Michigan, Nebraska, Nevada, North Carolina, North Dakota, South Dakota, Tennessee, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

About Us

SafetyCall International, the parent company of Pet Poison Helpline, specializes in industry adverse event management (poison control) related to humans and animals, pharmacovigilance and consulting services.  SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field.  We encourage all applicants to view our company overview video at www.safetycall.com.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Position Description

The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SafetyCall.  Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.

Schedule

Full-time, 40 hrs/week.  Shifts are 8 hours and will vary. Daytime hours will range from 8am-10am CST(start) and 4pm-6pm CST (end). Evening hours will range from 2pm-4pm CST (start) and 10pm-12pm CST (end). Hours will fluctuate based on the season and may also include midday shifts for both days and evenings. Days worked will be set and either be Sunday-Thursday or Tuesday- Saturday.

 

Required Experience, Skills, Knowledge and Abilities

  1. Active MN CVT Certification or ability to obtain one
  2. 1+years of work experience in a veterinary clinic/hospital is preferred
  3. Ability to work varying shift times and varying days, including weekends as specified above.
  4. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  5. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  6. Excellent verbal and written communication that is clear, concise, professional and empathetic
  7. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  8. Strong attention to detail and the ability to multitask
  9. Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed and a PC computer (no laptops or Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, daytime or evening, day shift preference (Sun.-Thur. or Tues.-Sat.) and any scheduling restrictions. Remote applicants should also explain why you are a good fit for the work from home position. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


Associate Veterinarian

Are you a Veterinarian looking for a change of pace? Pet Poison Helpline/SafetyCall International, PLLC, is growing quickly and looking to add one full-time Associate Veterinarian (32-40 hours/week) to our team in Bloomington, MN or remote from home if outside the Twin Cities area.

Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Michigan, Nebraska, Nevada, North Carolina, North Dakota, South Dakota, Tennessee, Virginia, Washington and Wisconsin.   Remote staff must be able to train in our home office in Bloomington, Minnesota for a 4 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

About Us

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SCI, the parent company of PPH, specializes in industry adverse event management related to humans and animals. PPH/SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field.  We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.

Position

We are currently hiring one full-time Associate Veterinarian. Full time hours will vary from week to week but will be between 32-40. The position does not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times ranging from 2pm-4pm CST and shift end times ranging from 10pm-12amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Duties include toxicology consultation via the telephone with veterinarians, veterinary technicians, other health care providers, pet owners and consumers calling into Pet Poison Helpline or SafetyCall’s industry side. DVMs document history, case notes and recommendations into an electronic medical records system. DVMs act as a resource for support staff in the call center and provide training and guidance when needed. In addition to the core duties, presentation and publication opportunities also exist for those who are interested. We provide an extensive toxicology training program upon hire.

Qualifications

  • Current Minnesota veterinary medicine license or ability to obtain upon hire.
  • At least three (3) years of practice experience. Emergency experience is preferred but not required.
  • Candidates interested in working remotely must have at least 6 years of practice experience and emergency experience is strongly preferred.
  • Some toxicology experience is preferred, but not required.
  • Proficiently with typing and computer navigation, Microsoft Office Suite and common Windows based software and hardware.
  • Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism.
  • Ability to exhibit sound and accurate judgment.
  • The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
  • Ability to gather, analyzes, and synthesize complex or diverse information.

Remote Agent Requirements:

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed and a PC computer (no laptops or Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply:

SCI offers competitive pay and benefits, a fun work environment and experience in a fascinating field.  Interested candidates should send your curriculum vitae and letter of interest, including availability and any scheduling restrictions, to careers@safetycall.com.  Our team will review each submission and contact the candidates that most closely match our qualifications.


Seasonal Industry Representative

SafetyCall International (SCI), the parent company of Pet Poison Helpline, is currently seeking seasonal full-time and part-time Industry Representatives in our veterinary customer service/technical services department. Seasonal positions start training as early as April and go through the end of August. There is opportunity for some positions to stay on part-time as late as November for those interested in extending the position. These positions are perfect for DVM and CVT students as well as technicians and veterinary support staff seeking extra income and experience.

Schedule

Full-time positions are 32-40 hours/week (4-5 days) and part-time positions are 16-24 hours/week (2-3 days). Shifts are 8 hours with most common shifts being 8AM-4PM, 9AM-5PM, 11AM-7PM, 12PM-8PM and 4PM-12AM, 7 days a week. We prefer candidates who are flexible with days and times they are available but may be able to work with some scheduling restrictions.

Position Details

The Seasonal Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SCI. Seasonal Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Seasonal Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.

Position Requirements

  • At least one year experience in the veterinary field as a veterinary technician (certification not required), veterinary assistant or veterinary receptionist/support staff or current DVM or CVT student who has completed at least 2 semesters of class work.
  • Working knowledge of medical terminology
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
  • Ability to work varying  shifts including days, evenings and weekends
  • Ability to maintain regular and punctual attendance
  • Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team

Pay Rate: $15.00/hour

To Apply

Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12AM due to work schedule, etc.). Submissions should be emailed to careers@safetycall.com.