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About Our Company

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SafetyCall International, PLLC (SCI), the parent company of PPH, specializes in industry adverse event management related to humans and animals. We encourage all applicants to view our company overview videos  Pet Poison Helpline and SafetyCall International, PLLC.

Come see why our employees have voted us as a top workplace!

Benefits of Employment with SCI/PPH

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In:

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • New Mexico
  • North Carolina
  • North Dakota
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Open Positions

    1. CVT, Industry Representative (Full Time)
    2. CVT Veterinary Information Specialist
    3. Part Time Veterinary Information Specialist
    4. Seasonal Industry Representative (not available for remote employment)

Thanks for your interest in employment with PPH/SCI! Our open positions are listed below. Interested candidates can apply by sending a cover letter & resume to careers@safetycall.com. We review all applicants and contact those who most closely match our hiring needs.

We are always accepting resumes for DVMs and CVTs for future employment opportunities! We recommend submitting a resume to careers@safetycall.com even if you don’t see an open position.

Thank you!

-The HR Team


CVT, Industry Representative (Full Time)

Position Description

The Industry Representative position works for SafetyCall International, PLLC, parent company of Pet Poison Helpline. This position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.

This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under emergency circumstances and are therefore in distress.  Industry Representatives must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

During the slower season, November-March, this position will be trained to manage other types of calls and/or additional administrative or phone related tasks.

Schedule

Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½  hour shifts between 8AM-5PM CST. April-October, very limited vacation use is permitted due to the work load.

Required Experience, Skills, Knowledge and Abilities

  1. An active CVT/LVT/RVT certification.
  2. 6 months of work experience as a certified/licensed technician in a veterinary clinic/hospital
  3. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  4. Excellent verbal and written communication that is clear, concise, professional and empathetic
  5. Strong attention to detail and the ability to multitask
  6. Customer service focused attitude and behavior
  7. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  8. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  9. Ability to maintain regular and punctual attendance.

CVT Veterinary Information Specialist

Are you looking to gain experience in an interesting, new field? Pet Poison Helpline (PPH)/SafetyCall International, PLLC (SCI) may have just what you’re looking for! PPH/SCI is looking to add a full-time (40 hours/week) Veterinary Information Specialists in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side. Information Specialists also handle minor human exposures.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are  primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30am-times CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/RVT/LVT certification
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Part Time Veterinary Information Specialist

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Part Time, weekend shifts.  Positions will work 2-3 weekends (Saturday and Sunday) shifts per month and holidays that fall on scheduled weekends. Shift times will vary and can be 8 1/2, 10 or 12 hours shifts depending on candidate’s preference. Shift times will include mid, evening and late evening shifts between the hours of 10am-12pm CST. While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required.

Training

There is an extensive training program for this position. It will consist of 3-4 weeks remote training at 24hrs/week (with some flexibility with scheduling). There is also a requirement of 2 weeks, full time (40 hours/week) that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/RVT/LVT certification
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Seasonal Industry Representative

*Not available for remote employment

SafetyCall International (SCI), the parent company of Pet Poison Helpline, is currently seeking seasonal full-time and part-time Industry Representatives in our veterinary customer service/technical services department. Seasonal positions start training as early as April and go through the end of August. There is opportunity for some positions to stay on part-time as late as November for those interested in extending the position. These positions are perfect for DVM and CVT students as well as technicians and veterinary support staff seeking extra income and experience.

Schedule

Full-time positions are 32-40 hours/week (4-5 days) and part-time positions are 16-24 hours/week (2-3 days). Shifts are 8 ½  hours (which includes a 30 minute non-paid lunch break) with most common shifts being 8AM-4:30PM, 9AM-5:30PM, 11AM-7:30PM, 12PM-8:30PM and 4PM-12:30AM, 7 days a week. We prefer candidates who are flexible with days and times they are available but may be able to work with some scheduling restrictions.

Position Details

The Seasonal Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SCI. Seasonal Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests.  Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Seasonal Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.

Position Requirements

  • At least one year experience in the veterinary field as a veterinary technician (certification not required), veterinary assistant or veterinary receptionist/support staff or current DVM or CVT student who has completed at least 2 semesters of class work
  • Working knowledge of medical terminology
  • Ability to effectively communicate, both verbally and in writing, during stressful or high pressure situations as well as on a regular basis
  • Ability to work varying  shifts including days, evenings and weekends
  • Ability to maintain regular and punctual attendance
  • Proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware
  • Ability to deliver high quality customer service with patience and compassion
  • Ability to work cohesively as part of a team

Pay Rate: $15.00/hour

To Apply

Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12:30AM due to work schedule, etc.). Submissions should be emailed to careers@safetycall.com.