Job Opportunities

About Our Company

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SafetyCall International, PLLC (SCI), the parent company of PPH, specializes in industry adverse event management related to humans and animals. We encourage all applicants to view our company overview videos  Pet Poison Helpline and SafetyCall International, PLLC.

Come see why our employees have voted us as a top workplace!

Benefits of Employment with SCI/PPH

Our employees enjoy many benefits including:

  • Ability to work from home
  • Medical Insurance Options
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • Short & Long Term Disability
  • 401k with Match
  • Paid time off
  • Paid holidays
  • C/E & License Reimbursement
  • Incentive Programs
  • And Many more!

States We Work In:

Our employees work in multiple states throughout the country! Want to know if we’re hiring in your state? See the list below:

  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Nevada
  • New Mexico
  • North Carolina
  • North Dakota
  • Oregon
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Work from Home Requirements

Do you want to work with us from the comfort of your home? Here’s what you’ll need:

IT Requirements

  • High Speed Internet (not WiFi)
  • Landline phone (with a head set)
  • Computer with Windows 10 Home or Pro Edition Operating System
    • Must have Windows 10 Microsoft Word & Excel
    • Desktop & Laptops can be used, but must be able to connect up to 3 monitors
    • No Apple computers
  • Surge Protection

Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.

In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

Open Positions

Thanks for your interest in employment with PPH/SCI! Our open positions are listed below. Interested candidates can apply by sending a cover letter & resume to careers@safetycall.com. We review all applicants and contact those who most closely match our hiring needs.

We are always accepting resumes for DVMs and CVTs for future employment opportunities! We recommend submitting a resume to careers@safetycall.com even if you don’t see an open position.

Thank you!

-The HR Team


Full Time Veterinary Technician/Veterinary Assistant (no certification required!)

NOW ACCEPTING APPLICANTS FOR FUTURE NEEDS!

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by an animal health client of SafetyCall. Veterinary Technicians/Assistants provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals.

This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  Technicians/Assistants  must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

During the slower season, December-February, this position will be trained on additional duties that may be administrative or phone related.

Schedule

Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½ hour shifts between 7AM-7PM CST. April-October, very limited paid time off (PTO) use is permitted due to the work load.

Required Experience, Skills, Knowledge and Abilities

  1. 3+ years of work experience as a veterinary technician (non-certified) or veterinary assistant in a veterinary clinic/hospital OR at least 6 months experience working as a CVT/RVT/LVT with an active certification.
  2. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  3. Excellent verbal and written communication that is clear, concise, professional and empathetic
  4. Strong attention to detail and the ability to multitask
  5. Customer service focused attitude and behavior
  6. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  7. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  8. Ability to maintain regular and punctual attendance.
  9. Ability to work a varying schedule between the hours of 7am-7pm CST.

Full Time Veterinary Information Specialist

Are you looking to gain experience in an interesting, new field? Pet Poison Helpline (PPH)/SafetyCall International, PLLC (SCI) may have just what you’re looking for! PPH/SCI is looking to add a full-time (40 hours/week) Veterinary Information Specialists in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.

Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin.

About Us

Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet.  SCI, the parent company of PPH, specializes in industry adverse event management related to humans and animals. PPH/SCI offers competitive pay, generous PTO and benefits for all full-time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field.  We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.

These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress.  Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Veterinary Information Specialist Description

The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.

Schedule

Full-time, 40 hrs/week.  Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10pm-2am-times CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7.  Overnights are not required. There is an extensive training program for this position. It will consist of 1-2 weeks full-time remote training. There is also a requirement of 2-3 weeks, full-time that will take place in our office in Bloomington, MN. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.

Required Experience, Skills, Knowledge and Abilities

  1. Active CVT/LVT/RVT certification.
  2. 1+years of work experience in a veterinary clinic/hospital
  3. At least one year of emergency/critical care experience preferred
  4. Ability to work varying shift times and varying days, including weekends as specified above.
  5. Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  6. Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
  7. Excellent verbal and written communication that is clear, concise, professional and empathetic
  8. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  9. Strong attention to detail and the ability to multitask
  10. Customer service focused attitude and behavior

Remote Agent Requirements

Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.

To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.


To Apply

Interested candidates should send a resume and an introduction cover letter or email that includes how many hours per week you desire AND any scheduling restrictions (for example, not available Mondays, only available for 4PM-12:30AM due to work schedule, etc.). Submissions should be emailed to careers@safetycall.com.