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Getting Started

To get started, please enter your payment information below to purchase a consultation for $85. From there, you will be asked to provide some basic information about your pet and will then be connected with one of our veterinary specialists who will assist you.

Have more questions? Please see our FAQs below.
  • 1
    Enter Payment Info
  • 2
    Enter Pet Info
  • 3
    Chat with an Expert

Step 1 of 2

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If you provide us with personal information using our chat service, the information the information you provide will be governed by our Privacy Policy and is subject to our Terms of Use. By using the chat service, you consent to our collection and use of your personal information to provide you with services in accordance with our Privacy Policy which has additional details about your privacy rights. You understand and agree that the Chat transcript will be saved. Some interactions with our chat service may be automated while others may be with our live agent.

Frequently Asked Questions

  • What does this service provide for me & my pet?

    Pet Poison Helpline is a 24/7 animal poison control service available for pet owners and veterinarians who need assistance with a potentially poisoned pet. By calling or chatting with us, you will be connected with one of our highly trained and credentialed veterinary specialists who will make an assessment as to the risk of harm to the pet, provide initial recommendations for treatment that can be provided at home, and, when necessary, direct you to your veterinarian for further evaluation and treatment. We will then provide the veterinarian with the necessary treatment advice to assist them in delivering the appropriate care for the pet. This is all included in our per incident fee of $85.

  • Is there a fee for this service?

    Yes. There is a one-time consultation fee of $85 per incident. This fee covers not only the initial consultation, but also any follow-up consultations made with the pet owner and/or veterinarian.

  • Why do you charge for this service?

    Our sole purpose is to ensure that pets stay healthy. Our single goal is to prevent their injury or illness from potential poisonings. To accomplish this, we operate a 24-hour pet poison control center which requires considerable effort, resources, and expense. Unlike public poison control centers in the human sector, veterinary poison control is allotted no tax dollars to support their existence. Pet Poison Helpline does not receive any state, federal, or other public funding. If we did not charge, we could not exist.

  • How do you charge for this service?

    There is a $85 consultation fee payable by credit card either by calling us or through the payment processing form if you are using chat. This fee is valid for the duration of the case and includes all follow-up consultations.

  • What if my pet's treatment requires additional contacts to you?

    Once the initial consultation is paid, there will be no further costs regarding the case. You will not be charged again for follow-up guidance.

  • What if my chat disconnects?

    Simply call or chat us back referencing your existing case number and we’ll be able to pick back up where we left off.

  • What is the procedure if my pet needs immediate veterinary treatment?

    We provide you with a case number. You simply relay the case number, along with our phone number, to your veterinarian. Your veterinarian can then call us and receive treatment advice throughout the entire course of treatment for no additional fee.

  • Why would my veterinarian need your assistance?

    Poison control and toxicology is a specialty. Also, poisoning incidents are not frequently encountered by the veterinarian and when they are, each incident usually involves different substances and circumstances. Therefore, most veterinarians appreciate a resource for obtaining vital information for poisoning emergencies.

  • Is there any animal or toxic ingestion with which you cannot assist us?

    No. We have the staff and the expertise to confidently deal with any type of exposure with any species of animal.

  • Who staffs this service?

    Pet Poison Helpline is staffed by trained veterinary health experts, including veterinarians, licensed veterinary technicians, clinical toxicologists, board-certified veterinary toxicologists, board-certified internal medicine and emergency critical care specialists, pharmacologists, and other health care professionals. All of our medical staff members have received extensive training in the area of veterinary toxicology. We keep abreast of new research and information in the field of toxicology to ensure that every caller receives the most accurate treatment advice possible for the care of the pet.

  • What is the SafetyCall Pet Poison Helpline?

    Pet Poison Helpline is a division of SafetyCall International. SafetyCall International is a human and animal poison control center whose staff has greater than 30 years of experience in assisting pet owners and veterinarians with the treatment of pet poisonings.