Non Credentialed Veterinary Technicians

Veterinary Nurseline Specialist
Position Details

The Veterinary Nurseline Specialist (VNS) is responsible for responding to incoming cases via the telephone, email and chat applications for our veterinary nurse lines regarding  general animal health and wellbeing questions on topics such as  behavior, nutrition and disease processes as well as  triaging symptoms, potential toxic exposures, poisonings and other emergency situations. The position is responsible for managing and documenting cases, taking full histories and details of the events, triaging cases and providing accurate medical, health and safety information to the callers. Each case will be documented in SafetyCall International (SCI) databases. The VNS staff will perform follow-up as necessary to ensure the wellbeing of the animals.  Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  VNS must be able to manage cases under pressure and be comfortable talking to people in various emotional states.  

Schedule

Full-time, 40 hrs/week. We are currently looking for a daytime and evening technician for this role. Details are listed below.

Daytime: Positions will work an 8 ½ hour shift with an unpaid 30-minute break with start times between 8:00am-12pm CST. Positions will work a set schedule of either Sunday-Thursday or Tuesday-Saturday.

Evening: Positions will work an 8 ½ hour shift with an unpaid 30-minute break with start times between 2pm-6pm CST. Positions will work a set schedule of either Sunday-Thursday or Tuesday-Saturday.

Required Experience, Skills, Knowledge and Abilities
  • Active CVT/LVT/RVT License and 1+years of work experience in a veterinary clinic/hospital OR a minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital.
  • Emergency experience is preferred.
  • Verbal and written communication that is clear, concise, accurate, professional, empathetic and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
  • Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
  • Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
  • Ability to work varying shifts including days, evenings, weekends and holidays.
  • Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to gather and analyze complex or diverse information.
  • Above average proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
  • Customer service focused attitude and behavior.
  • Maintain confidentiality of clients’ products, procedures, and case detail as well as SCI’s operating procedures.
  • Ability to maintain active licensure, if applicable.
  • Remote employees must be able to meet and maintain IT requirements following SCI policies.
To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Please indicate which position you are interested in when applying. Our team will review each submission and contact the candidates that most closely match the qualifications.


Non-Certified Technicians/ Veterinary Assistants
Position Details

The Veterinary Technician/Assistant position is responsible for responding to incoming cases via the telephone, email and chat applications for Pet Poison Helpline and our veterinary nurse lines regarding potential toxic exposures, poisonings, general animal wellbeing questions and emergency situations. The position takes full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Technicians/Assistants must accurately document each case in an electronic record to ensure the well-being of the animals. This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress.  Technicians/Assistants must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Schedule

Full-time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are 8 ½ hours long (with a 30 minute unpaid break) and are primarily evening shifts (shift start times are ranging from 2pm-6pm CST and shift end times ranging from 10:30pm-2:30amCST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.

Required Experience, Skills, Knowledge and Abilities
  • Minimum of 5 years of work experience as a veterinary technician (non-certified) or veterinary assistant performing technician responsibilities in a fast-paced veterinary clinic/hospital. Emergency experience is highly preferred.
  • Above average proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
  • Verbal and written communication that is clear, concise, professional and empathetic.
  • Strong attention to detail and the ability to multitask.
  • Customer service focused attitude and behavior.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages.
  • Ability to maintain regular and punctual attendance.
  • Strong attention to detail and the ability to multitask
To Apply

Interested candidates should submit their resume and cover letter or introductory email to careers@safetycall.com. Introductions should include which position is of interest, your availability and any scheduling restrictions, and why you are a good fit for the remote position if applicable. Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.

Apply Now!

Thanks for your interest in employment with PPH/SCI! Interested candidates can apply by sending a cover letter & resume to careers@safetycall.com or by submitting the form below. We review all applicants and contact those who most closely match our hiring needs.

We are always accepting resumes for DVMs and CVTs for future employment opportunities! We recommend submitting a resume to careers@safetycall.com even if you don’t see an open position.

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