Culture Statement

We all come together for the same purpose every day: to make the world a safer place. We come to work with a positive, intentional and energetic presence, caring for our clients, callers and our extended community. We support and care for each other as members of our family, both in and out of the office. We find great joy in giving back to our community through service events and supporting affected communities in times of need. We openly welcome all visitors and strive to make them feel like they are family. We celebrate each other’s life milestones and accomplishments, yet we do not always need a specific reason to toast or honor one another. While we all have the same end goal, we celebrate each other’s differences and are inclusive of all.

We instill trust in each other to provide the best care to support our mission of making the world a safer place. We work hard as individuals and as a team to strive for excellence in all we do. We pursue personal growth and learning with a desire to make ourselves better and become masters at what we do! We consistently challenge each other, pushing each other to be the best. We value initiative and aggressiveness to get things done—we have a bias to action!

We have an open-door policy and are transparent with communication. We welcome ideas and feedback. We work off each other’s strengths, placing people in roles that allow them to succeed. We are honest and admit to our mistakes, learn from them, and move on. If something is not working, we change it! We communicate openly and respectfully. We behave professionally both in and out of the office as our reputation is extremely important. We show gratitude and do not take things for granted.

In this spirit, we like to have fun and look forward to socializing with each other! A multitude of social traditions are revered and valued by all — from the many holiday celebrations, to lawn bowling, wine tastings, cooking competitions, and dressing in costume or in our best, we truly enjoy each other’s company and never need an excuse to celebrate and have fun while on our journey together to make the world a safer place!