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Pet Poison Helpline® is a 24/7 animal poison control service available for pet owners and veterinarians who need assistance with a potentially poisoned pet. By calling or chatting with us, you will be connected with one of our highly trained and credentialed veterinary specialists who will make an assessment as to the risk of harm to the pet, provide initial recommendations for treatment that can be provided at home, and, when necessary, direct you to your veterinarian for further evaluation and treatment. We will then provide the veterinarian with the necessary treatment advice to assist them in delivering the appropriate care for the pet. This is all included in our per incident fee of $64.

Yes. There is a one-time consultation fee of $64 per incident for Chewy’s Connect With a Vet pet parents. The discounted consultation fee is only available to those who were transferred directly from Connect With a Vet.   This fee covers not only the initial consultation, but also any follow-up consultations made by the pet owner and/or veterinarian.

Our sole purpose is to ensure that pets stay healthy. Our single goal is to prevent their injury or illness from potential poisonings. To accomplish this, we operate a 24-hour pet poison control center which requires considerable effort, resources, and expense. Unlike public poison control centers in the human sector, veterinary poison control is not allotted any tax dollars to support its existence. Pet Poison Helpline® does not receive any state, federal, or other public funding. If we did not charge, we could not exist.

There is a $64 consultation fee for Chewy’s Connect With a Vet customers payable by credit card. This fee is valid for the duration of the case and includes all follow-up consultations.

Once the initial consultation is paid, there will be no further costs regarding the case. You will not be charged again for follow-up guidance on an existing case.

Simply call or chat us back referencing your existing case number and we’ll be able to pick back up where we left off.

If you would like to chat with a Connect With a Vet agent again, please visit the Chewy website and start a new consultation. We are unable to directly transfer you.

We provide you with a case number. You simply relay the case number, along with our phone number, to your veterinarian. Your veterinarian can then call us and receive treatment advice throughout the entire course of treatment for no additional fee.

Poison control and toxicology is a specialty. Also, poisoning incidents are not frequently encountered by the veterinarian and when they are, each incident usually involves different substances and circumstances. Therefore, most veterinarians appreciate a resource for obtaining vital information for poisoning emergencies.

No. We have the staff and the expertise to confidently manage any type of exposure with any species of animal.

Pet Poison Helpline® is staffed by trained veterinary health experts, including veterinarians, licensed veterinary technicians, clinical toxicologists, board-certified veterinary toxicologists, board-certified internal medicine and emergency critical care specialists, pharmacologists, and other healthcare professionals. All medical staff members have received extensive training in the area of veterinary toxicology. We keep abreast of new research and information in the field of toxicology to ensure that every caller receives the most accurate treatment advice possible for the care of the pet.